1. Main Functions of Trust & Safety

The LionKing Global Trust & Safety area primarily provides the following functions:

1. Provide buyers and suppliers with channels to report transaction disputes.

2. Provide risk alerts regarding serious misconduct on the platform.

3. Publish information about counterfeit electronic components and high-risk products.

4. Accept complaints concerning merchants, products, and transaction conduct.

5. Encourage parties to resolve disputes through communication and negotiation.

6. Remind users to strengthen transaction risk awareness and prevention.

7. Encourage platform merchants to operate honestly and publish information in a compliant manner.

8. Maintain an open, transparent, and traceable integrity oversight mechanism.

2. Trade Disputes

The Trade Disputes section is mainly used to present and handle dispute information arising from transactions conducted through the platform. If a user has a dispute with a counterparty during purchasing, quoting, payment, shipment, receipt, or after-sales service, the user may submit the relevant circumstances and supporting materials to LionKing Global. The platform may register, verify, and coordinate the matter based on information provided by both parties.

LionKing Global will review the materials submitted by both parties to understand the circumstances and facilitate communication and negotiation. Any coordination opinion provided by the platform is intended to help the parties resolve the issue and does not replace any formal determination made by a court, arbitration institution, market regulatory authority, or other competent professional body.

3. Submit a Complaint

If, while using LionKing Global, a user identifies issues involving a merchant, another user, product information, or transaction conduct, the user may submit a complaint through the complaint channel.

Complaints may include, without limitation:

1. False inventory information.

2. False or misleading quotations.

3. Mismatched part number, brand, package, date code, or lot information.

4. Counterfeit, substandard, refurbished, remarked, or salvaged products.

5. Failure to ship after payment.

6. Unjustified payment arrears or malicious order cancellation.

7. Refusal to perform agreed after-sales responsibilities.

8. Use of false company information or impersonation of another business.

9. Malicious harassment or fraud.

10. Infringement of the lawful rights and interests of a business or individual.

11. Other conduct that violates platform rules.

Complainants must ensure that submitted information and materials are truthful and complete. They must not fabricate evidence, submit malicious complaints, or use the complaint mechanism for commercial defamation or unfair competition.

For complaints that lack necessary materials, cannot reasonably be verified, or clearly fall outside the platform's handling scope, LionKing Global may request additional materials or recommend that the complainant pursue other lawful channels.

Building a Trustworthy Trading Environment Together

Integrity is a fundamental part of electronic component trading and a core principle of LionKing Global's long-term development. LionKing Global will continue improving company verification, risk alerts, complaint handling, blacklist management, and counterfeit warning mechanisms to help buyers and suppliers build more transparent, stable, and trustworthy business relationships.

The platform also welcomes users to participate actively in integrity oversight.

LionKing Global will work together with buyers, suppliers, and professionals across the electronic components industry to promote fair trading, resist false information and counterfeit or substandard products, and protect the lawful rights and interests of honest businesses.

Choose trustworthy partners to reduce transaction risk; conduct genuine transactions to build a trusted platform together.