Complaints & Feedback
Trade with integrity and help build a trusted industry environment.
LionKing Global is committed to providing the electronic components industry with a transparent, trustworthy and efficient sourcing information platform.
If you encounter false inventory, misleading quotes, goods that do not match the agreed part/manufacturer/date code, transaction disputes, suspected fraud, infringing content or other violations, please report the issue through our complaint email.
We will review the information and supporting evidence you provide and handle the case according to the applicable platform rules.
1. Information to include with a complaint
To help us review your complaint more efficiently, please include:
1. Complainant information
Company name, contact person and contact information.
2. Reported party information
Company name, contact person, platform account or store name.
3. Complaint details
Briefly describe the transaction, the disputed issue and the resolution you are requesting.
4. Supporting evidence
Purchase contract or transaction order;
WeChat, QQ, email or other communications between the parties;
Bank transfer or payment records;
Invoices or receipts;
Courier or logistics records;
Product, label and packaging photos;
Photos showing part number, manufacturer, date code, package or other identifying details;
Third-party test reports if product quality is disputed;
Any other materials that help establish the relevant facts.
The more complete the information, the faster we can understand and verify the situation.
2. Complaint handling
After receiving a complaint, LionKing Global will review the complaint details and supporting materials.
For substantiated rule violations, the platform may take actions including corrective notices, content removal, publishing restrictions, reduced exposure, account suspension, cancellation of verification, or restriction/termination of platform services.
For suspected serious fraud, criminal conduct or other major violations, the platform reserves the right to cooperate with relevant regulators and judicial authorities.
For commercial disputes between buyers and sellers, LionKing Global may reasonably assist communication, but as an information and technology service platform it does not replace the parties, courts, arbitration bodies or regulators in making final determinations regarding product quality, payment responsibility or other commercial disputes.